Contact Us

Contact Us

We’re here to help with your order, sizing, shipping, returns, and anything you’d like to know about LOENOO.

Customer Support

Email: email@loenoo.com
Phone: +86 18676781508
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
Response Time: We usually reply within 1–2 business days.

For Order Questions

Please include your order number and the email address used at checkout. This helps us check your order faster and give you a clearer answer.

For Shipping Questions

Please include your full name, order number, and shipping country.

For Returns or Refunds

Please include your order number and a brief reason for your request. You can also review our Returns & Refunds page for more details.

Please contact us before sending any return. The return address may vary depending on your order location and return reason.

Need Help Before Ordering?

You can contact us before placing an order if you have questions about sizing, product details, shipping times, returns, or payment methods.

Business Operator

Store Name: Loenoo
Brand Name: LOENOO
Business Operator: Libo (Shenzhen) Industrial Co., Ltd.
Business Address: Room 310, Factory Building A, Baoshan Sci-Tech Innovation Park, No. 4039 Longping Road, Liuhe Community, Pingshan Subdistrict, Pingshan District, Shenzhen, Guangdong, China

Security Notice

For your safety, please do not send your full credit card number, payment password, or other sensitive payment information by email.

LOENOO will never ask for your full card details through email.

Thank you for choosing LOENOO.