Returns & Refunds
Returns & Refunds
At LOENOO, we want you to feel confident when shopping with us.
Please review our return and refund policy below before placing your order.
Store Name: Loenoo
Business Operator: Libo (Shenzhen) Industrial Co., Ltd.
Return Window
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and in its original condition.
Items must also be returned with the original packaging, tags, or labels when applicable.
How to Request a Return
To start a return request, please contact us first.
Email: email@loenoo.com
Phone: +86 18676781508
Please include the following information:
Order number
Email address used at checkout
Reason for return
Photos if the item is damaged, defective, or incorrect
Our support team usually replies within 24–48 business hours.
Please do not send any item back before contacting us and receiving return instructions.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
If the return is caused by our mistake, we will do our best to provide a suitable solution.
Original shipping fees are non-refundable unless required by law or unless the issue was caused by our error.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Email: email@loenoo.com
Please include your order number and clear photos of the issue so we can review it quickly.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the refund status.
If your return is approved, the refund will be issued to your original payment method.
Refunds are usually processed within 5 business days after the returned item has been inspected.
Please note that your bank, card provider, or payment service may take additional time to post the refund to your account.
Exchanges
Exchanges may be available for size or color if the item is in stock.
Please contact us before sending anything back.
Email: email@loenoo.com
Phone: +86 18676781508
Non-Returnable Items
The following items may not be eligible for return:
Items that have been worn, washed, used, damaged, or altered
Items without original packaging, tags, or labels when applicable
Final sale items, if clearly marked at the time of purchase
Personalized or custom-made items, if applicable
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Email: email@loenoo.com
We cannot guarantee cancellation once an order has already been processed or shipped.
Failed Delivery or Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal, or failure to collect the package, additional shipping fees may apply.
Refunds may not include original shipping costs.
Please make sure your shipping address and contact information are correct before placing your order.
Return Address Notice
Please contact us before sending any return.
The return address may vary depending on your order location, product type, and return reason.
Items sent back without prior return instructions may not be accepted.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact us.
Email: email@loenoo.com
Phone: +86 18676781508
We usually reply within 24–48 business hours.
Thank you for shopping with LOENOO.