Shipping Info
At LOENOO, we work to process and ship your order as smoothly as possible.
Please review the shipping information below before placing your order.
Order Processing Time
Most orders are processed within 1–2 business days after payment is confirmed.
Processing time does not include weekends or holidays.
During busy seasons, promotions, or high-order periods, processing may take a little longer.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for the tracking number to update after it is issued.
Shipping Time
Estimated delivery times may vary depending on your location, shipping method, carrier, customs, weather, holidays, or other situations outside our control.
Estimated Shipping Time
United States: 7–12 business days after shipment
Canada: 8–15 business days after shipment
Australia: 8–15 business days after shipment
Shipping Fee
Shipping fees are calculated and shown at checkout before payment.
Free shipping is available on orders with 3 or more eligible items when using code FREE.
Shipping Promotions
Free shipping promotions may be available when the required order quantity and valid discount code are applied at checkout.
For example, our Buy 3, Get Free Shipping offer requires at least 3 eligible items in the order and the code FREE to be entered at checkout.
Discounts and free shipping offers cannot be combined unless clearly stated on the website.
Final shipping fees, discounts, and order totals will be shown at checkout before payment.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
LOENOO is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information.
If you notice an address mistake after placing your order, please contact us as soon as possible.
Email: email@loenoo.com
Phone: +86 18676781508
Once an order has been processed or shipped, we may not be able to change the shipping address.
Tracking Your Order
You can track your order using the tracking link sent to your email after shipment.
If your tracking has not updated for several days, please allow additional time or contact us for help.
Email: email@loenoo.com
Phone: +86 18676781508
Please include your order number when contacting us about tracking.
Lost or Delayed Packages
If your package appears delayed, lost, or marked as delivered but you have not received it, please first check with your local carrier or delivery office.
You can also check with neighbors, household members, front desk staff, or building management.
If you still cannot locate your package, please contact us and we will do our best to assist you.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country or region.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
Failed Delivery or Returned Packages
If a package is returned due to an incorrect address, failed delivery attempt, refusal, or failure to collect the package, additional shipping fees may apply.
Refunds may not include original shipping costs.
Please make sure your contact and shipping details are accurate before completing your order.
Shipping Restrictions
Some products may not be available for shipping to certain countries or regions.
If we are unable to ship your order, we will contact you by email.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us.
Email: email@loenoo.com
Phone: +86 18676781508
Please include your order number so we can help you faster.
We usually reply within 1–2 business days.
Thank you for shopping with LOENOO.