FAQ
FAQ
Welcome to LOENOO. Here are answers to common questions about orders, shipping, returns, sizing, and customer support.
Store Name: Loenoo
Business Operator: Libo (Shenzhen) Industrial Co., Ltd.
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How can I contact LOENOO?
You can contact our customer support team by email or phone.
Email: email@loenoo.com
Phone: +86 18676781508
We usually reply within 24–48 business hours.
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What products does LOENOO sell?
LOENOO offers graphic T-shirts, pet-inspired designs, funny animal prints, collectible-style apparel, and everyday casual pieces.
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How long does order processing take?
Most orders are processed within 24–48 business hours after payment is confirmed.
Processing time does not include weekends or holidays.
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How long does shipping take?
Estimated shipping time after shipment:
United States: 7–12 business days
Canada: 8–15 business days
Australia: 8–15 business days
Delivery times are estimates and may vary due to customs, weather, holidays, carrier delays, or other situations outside our control.
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How much does shipping cost?
Shipping fees are calculated and shown at checkout before payment.
Free shipping is available on orders with 3 or more items when using code FREE.
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How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
If your tracking number has not updated for several days, please contact us.
Email: email@loenoo.com
Please include your order number.
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Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible.
Email: email@loenoo.com
Once an order has been processed or shipped, we may not be able to change the shipping address.
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What is your return policy?
You may request a return within 30 days after receiving your order.
Items must be unused, unworn, unwashed, undamaged, and in their original condition.
For full details, please review our Returns & Refunds policy.
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Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping fees are non-refundable unless required by law or unless the issue was caused by our error.
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How do I request a return or refund?
Please contact us before sending any item back.
Email: email@loenoo.com
Phone: +86 18676781508
Please include your order number, email address used at checkout, reason for return, and photos if the item is damaged, defective, or incorrect.
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When will I receive my refund?
After we receive and inspect the returned item, approved refunds are usually processed within 5 business days.
Your bank, card provider, or payment service may take additional time to post the refund to your account.
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Can I exchange an item?
Exchanges may be available for size or color if the item is in stock.
Please contact us before sending anything back.
Email: email@loenoo.com
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What payment methods do you accept?
Available payment methods are shown at checkout before payment.
Please do not send your full credit card number or payment password by email. LOENOO will never ask for your full card details through email.
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Do you charge customs duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees depending on your country or region.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their local authorities.
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What should I do if my package is delayed or marked as delivered but not received?
Please first check with your local carrier or delivery office.
You can also check with neighbors, household members, front desk staff, or building management.
If you still cannot locate your package, please contact us.
Email: email@loenoo.com
Please include your order number.
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How can I choose the right size?
Please check the product size information before placing your order.
If you are unsure about sizing, contact us before ordering and we will do our best to help.
Email: email@loenoo.com
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Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
Email: email@loenoo.com
We cannot guarantee cancellation once an order has already been processed or shipped.
Thank you for shopping with LOENOO.